This project researched the characteristics of academic staff development programmes and student support services offered in tertiary institutions that make a difference for undergraduate tertiary students in their studies. Student outcomes comprised achievement, participation, progression, retention and completion.

The full report provides complete description of each of the propositions developed for effective practice in academic staff development and student support services. It also provides a background to the research into student outcomes in tertiary study, an explanation of the research methodology and an annotated bibliography of the key research studies used to develop the propositions.